ESTIMATED DELIVERY DATE: 3-5 working days Due to overwhelming demand delivery can take up to 7 working days
TRACKED UK SHIPPING Tracking number will be sent to you after 1-2 processing days.
LOVE IT OR GET 100% REFUND! We're absolutely confident that you'll love this product. But if you don't? Just return it and get a full REFUND! No questions asked!
Terribly disappointed to start. The item, which was part glass, arrived in shards having been sent out in just a plastic post bag! the rest of the item was scratched and spoiled by the broken glass. However, my email complaint was answered within minutes. A new Item was dispatched that day, arriving the next day in substantial packaging. The contact I had was full of apologies and assurances that the packaging system would be improved. My faith was restored and I would order from the company again.
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Matt
Store manager
Thanks for your feedback Gillian, so sorry for the original packaging, we do not normally send glass out in this way, glad to see it was put right fast. Many thanks, Garden Chefs Team
Looks beautiful but gives off next to no heat – very pretty expensive candle
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Matt
Store manager
Thanks for your feedback Janet, we do not claim that it gives off large amounts of heat, if you are unhappy with your choice we would be more than happy to collect and refund. Kind Regards Matt 01383669190
ESTIMATED DELIVERY DATE: 3-5 working days Due to overwhelming demand delivery can take up to 7 working days
TRACKED UK SHIPPING Tracking number will be sent to you after 1-2 processing days.
LOVE IT OR GET 100% REFUND! We're absolutely confident that you'll love this product. But if you don't? Just return it and get a full REFUND! No questions asked!
Terribly disappointed to start. The item, which was part glass, arrived in shards having been sent out in just a plastic post bag! the rest of the item was scratched and spoiled by the broken glass. However, my email complaint was answered within minutes. A new Item was dispatched that day, arriving the next day in substantial packaging. The contact I had was full of apologies and assurances that the packaging system would be improved. My faith was restored and I would order from the company again.
Thanks for your feedback Gillian, so sorry for the original packaging, we do not normally send glass out in this way, glad to see it was put right fast. Many thanks, Garden Chefs Team
Looks beautiful but gives off next to no heat – very pretty expensive candle
Thanks for your feedback Janet, we do not claim that it gives off large amounts of heat, if you are unhappy with your choice we would be more than happy to collect and refund. Kind Regards Matt 01383669190